Wateen has been sending some really stupid mails (yes, letters via normal mail). See the one attached that I received today in the afternoon, it was dispatched on 23rd Jan 2009. Click on it for larger preview
I am a subscriber of Wateen WiMax since 24th Dec 2007, apart from the three months tenure (Aug-Nov 2008) when there were no coverage, I have been its active user.
After receiving and reading through the letter that is dated 21st Jan 2009 and dispatched on 23rd Jan 2009, I am pretty sure that the people at Wateen do not know how to operate things especially their billing, marketing and support departments.
Related posts:
so basically are u still using that connection or what ?
Of course, am still using it … although I launched a new query with their Customer Support department to ask what does this letter really mean.
Man you are too late to know that
The problem with me is that its the only option I have, I cannot have a DSL via PTCL lines because I am too far away from the telephone exchange. Even tried the new fiber optic line.
Hi Asim! I received the same letter a while back even though I have terminated Wateen's services and am now using a LINKdotNET 1 mbps student package. I was reluctant to get in touch with them for fear they would bring up some hidden charges that I STILL have to pay…do tell me what you were told when you called them up?
Dear All,
I am from Wateen CS. If you have concerns/feedback regarding our services, we encourage you to contact us at customerservice@wateen.com. Please include your user ID and contact number. We are here to help.
Regards.
Imran, my story was that when I called and launched a complaint I was told it may be a mistake from Wateen's end.