Wateen has been sending some really stupid mails (yes, letters via normal mail). See the one attached that I received today in the afternoon, it was dispatched on 23rd Jan 2009. Click on it for larger preview
I am a subscriber of Wateen WiMax since 24th Dec 2007, apart from the three months tenure (Aug-Nov 2008) when there were no coverage, I have been its active user.
After receiving and reading through the letter that is dated 21st Jan 2009 and dispatched on 23rd Jan 2009, I am pretty sure that the people at Wateen do not know how to operate things especially their billing, marketing and support departments.
so basically are u still using that connection or what ?
Of course, am still using it … although I launched a new query with their Customer Support department to ask what does this letter really mean.
Man you are too late to know that 😛
The problem with me is that its the only option I have, I cannot have a DSL via PTCL lines because I am too far away from the telephone exchange. Even tried the new fiber optic line.
Hi Asim! I received the same letter a while back even though I have terminated Wateen's services and am now using a LINKdotNET 1 mbps student package. I was reluctant to get in touch with them for fear they would bring up some hidden charges that I STILL have to pay…do tell me what you were told when you called them up?
Dear All,
I am from Wateen CS. If you have concerns/feedback regarding our services, we encourage you to contact us at customerservice@wateen.com. Please include your user ID and contact number. We are here to help.
Regards.
Imran, my story was that when I called and launched a complaint I was told it may be a mistake from Wateen's end.